Returns

At Cortessa Home, we want you to love every purchase. If something isn’t quite right, we’re here to help make the return process simple and straightforward.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in its original condition
  • All original packaging, tags, and accessories are included
  • The return request is made within [14/30] days of delivery

Clearly defining eligibility and timelines is a key part of a good return policy, helping both customers and businesses avoid confusion

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or discounted items
  • Gift cards
  • Personalized or custom-made products
  • Items that have been used, damaged, or altered

3. How to Request a Return

To initiate a return:

  1. Email us at cortessahome@gmail.com
  2. Include your order number and reason for return
  3. Our team will provide return instructions

Providing a clear process is essential for a smooth customer experience and efficient handling of returns

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • Cortessa Home is not responsible for lost or damaged return shipments

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Please allow 5–10 business days for the refund to appear
  • Shipping fees (if any) are non-refundable

A return policy should clearly explain how refunds are processed and what customers can expect

6. Exchanges

We currently offer exchanges for defective or damaged items only.

If you received a faulty product, please contact us within 48 hours of delivery with photos of the issue.

7. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us immediately at cortessahome@gmail.com
  • Include your order number and clear photos
  • We will resolve the issue as quickly as possible

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider
  • Contact your payment provider, as processing times may vary
  • If the issue persists, contact us for assistance

9. Policy Updates

We may update this Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For any questions regarding returns or refunds:

Email: cortessahome@gmail.com