Delivery

At Cortessa Home, we aim to deliver your orders quickly, safely, and efficiently. This Delivery Policy outlines how we process, ship, and deliver your purchases.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with tracking details (if available).

Order processing time is a key part of delivery expectations, as it includes verification, packaging, and dispatch preparation

2. Shipping Timeframes

Estimated delivery times vary depending on your location:

  • Local Delivery: 2–5 business days
  • Standard Delivery: 5–10 business days
  • International Delivery: 7–15 business days

Please note that delivery times are estimates and may vary due to external factors such as customs, courier delays, or high-demand periods.

Clearly communicating delivery timelines helps set customer expectations and reduce confusion

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order size and weight
  • Selected shipping method

We may offer free shipping promotions on selected orders or during special campaigns.

Transparent shipping costs are essential so customers can review total charges before completing their purchase

4. International Shipping

We ship to selected international destinations.

Please note:

  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer
  • Delivery times may vary depending on customs processing in your country

5. Order Tracking

Once your order is shipped, you will receive tracking information via email (if available).

You can use this information to monitor your delivery status in real time.

Providing tracking updates is a best practice that improves transparency and customer satisfaction

6. Delivery Delays

While we strive to meet all delivery timelines, delays may occur due to:

  • Courier service disruptions
  • Weather conditions
  • Customs clearance processes
  • High order volumes during peak seasons

We appreciate your patience and understanding in such situations.

7. Incorrect Address

Please ensure that your shipping address is accurate at checkout.

Cortessa Home is not responsible for:

  • Delays or losses due to incorrect or incomplete addresses
  • Orders delivered to the wrong address provided by the customer

8. Lost or Damaged Packages

If your order is lost or arrives damaged:

We will work with the shipping provider to resolve the issue as quickly as possible.

9. Delivery Issues

If you have not received your order within the estimated timeframe:

  • Check your tracking information
  • Contact the courier service
  • Reach out to us for assistance

A clear delivery policy helps reduce disputes and improves customer trust by setting expectations upfront

10. Policy Updates

We may update this Delivery Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For any delivery-related questions or concerns:

Email: cortessahome@gmail.com